Shipping policy

Serrata Living ships within Australia only. We use a number of reputable carriers depending on the customer’s location which can offer the best service, care and price for our customers. All items are currently shipped from our warehouse in Kunda Park, QLD. We also offer a free in store pickup for South East Queensland customers.

We suggest that you choose a delivery address where someone is present to accept your delivery during business hours. If no one can be home to accept delivery of the goods, you can provide us with an ATL (Authority To Leave) in the comments section. Please specify where you would like the driver to leave the goods.  Please provide a physical address for delivery, as we are not able to deliver to P.O. Boxes. For some of our items it is possible to track your order using the courier company’s online tracking system, however, for some larger bulkier items the carriers do not offer an online tracking system. 

Please see below for estimated transit times once your items are dispatched from our warehouse:

Brisbane 1-2 days
Melbourne 2-3 days
Sydney 2-3 days
Adelaide 3-4 days
Perth 6-7 days
Tasmania 5-6 days

If an order was dispatched using a national freight company such as Direct Freight, you will receive an email with a consignment number which can be tracked online.

You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.

Upon payment of the freight charges, customers goods are insured under our freight insurance policy for any damages which may occur during transit. If your item(s) appear to arrive damaged please do as follows;

  1. If the packaging is damaged please take several clear photos.
  2. If an item is damaged once packaging is removed, please take several clear photos of the damage(s) to item. 
  3. Submit the photos to info@serrataliving.com.au WITHIN 24 HOURS of receiving the items. 

If Serrata Living do not receive the photos of any damage(s) caused during transit within 24hrs of receiving delivery, no insurance claim can be made and we cannot reimburse or replace any damaged goods. 

If Serrata Living is unable to source or deliver the Goods as ordered by you, Serrata Living may cancel your order and provide you with a refund. 

Please call 0493 216 968 or email info@serrataliving.com.au if you have any queries or special requests on shipping and delivery.